Contact Us

At Perchfy, your bird’s happiness and your shopping experience are our top priorities. Whether you have a question about our premium parrot backpacks, need help choosing the right size, or want an update on your shipment, our dedicated support team is always here for you.

Before reaching out, you might find an instant answer on our Frequently Asked Questions (FAQ) page.

1. Customer Support Email For order inquiries, tracking, returns, or product support: • Email: support@perchfy.com • Tip: To help us serve you faster, please include your Order Number (#XXXX) in the subject line.

2. Wholesale & Partnership Inquiries If you are a certified avian veterinarian, professional trainer, or retailer looking to partner with us: • Email: partners@perchfy.com

3. Headquarters Address (Mailing Only) Perchfy LLC 1209 North Orange Street, Wilmington, DE 19801, United States

• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST) • Response Time: We carefully read and reply to every single inquiry. You can expect a personal response from our team within 24 to 48 hours on business days.

If you haven't seen our reply in your inbox, please make sure to check your "Spam" or "Promotional" folders, as bird-loving emails sometimes get misplaced by filters!