Perchfy Shipping Policy

Last updated: October 14, 2026

At Perchfy, we offer home and everyday living essentials. This policy explains our shipping destinations, delivery charges, processing times, and how to get help with your shipment.

1. Shipping Destinations & Rates

We currently ship to the United States, Canada, and Australia. Available shipping options for your address are displayed at checkout.

All shipping fees and order thresholds below are in USD.

• Standard Shipping: $6.99 for orders under $69.98.

• Free Standard Shipping: Available for orders of $69.98 or more.

• Expedited Shipping: $12.99, where available at checkout.

Free shipping eligibility is calculated using the merchandise subtotal after discounts, excluding shipping charges and taxes. Free shipping applies to standard shipping only.

2. Order Processing

Please allow 1–3 business days for order processing before shipment.

Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from the shipping transit times listed below. Expedited shipping does not remove the order-processing period.

If we cannot ship within the stated processing time, we will notify you, provide an updated shipment estimate, and offer the option to agree to the delay or cancel for a full refund. Where required, we will obtain your consent before extending the shipment period.

3. Estimated Delivery Times

The following estimates begin after your order has shipped:

Destination	Standard Shipping	Expedited Shipping, Where Available
United States	7–12 business days	5–8 business days
Canada	7–12 business days	5–8 business days
Australia	7–12 business days	5–8 business days

Please add 1–3 business days of processing time to estimate the total time from placing your order to receiving it.

Delivery times are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, severe weather, and peak shipping periods may affect delivery.

If your shipment exceeds its estimated delivery window, contact support@perchfy.com so we can investigate.

4. Order Tracking

Once your order ships, we will send a shipping confirmation email with your tracking number.

You can track your shipment through the carrier’s website or our Track Your Order page.

Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation. If tracking remains unavailable, contact us for assistance.

5. Customs, Duties & Taxes

Orders may be shipped internationally and may be subject to customs clearance.

For deliveries to Canada and Australia, import duties and customs charges are not included unless expressly stated at checkout. Any applicable charges not collected at checkout are payable by the recipient.

For other destinations, any applicable import charges and whether they are included will be disclosed before purchase.

Customs clearance may affect delivery times. If you have questions about possible import charges, please contact us before ordering.

6. Shipping Address Changes

Please check your shipping address carefully before completing your purchase.

If you notice an error, email support@perchfy.com immediately with your order number and the correct address. We will try to update the details before shipment, but changes cannot be guaranteed once an order has been dispatched.

If an incorrect or incomplete address causes a package to be returned, contact us to discuss reshipment or refund options. Any applicable reshipping costs will be explained before reshipment.

7. Missing, Lost or Damaged Packages

If tracking shows “Delivered” but you have not received your package:

• Check your mailbox, delivery area, and any safe locations around your property.

• Ask household members, neighbors, or building management whether they accepted the package.

• Contact the carrier for delivery details.

• Email support@perchfy.com with your order number so we can assist with an investigation.

If your package is lost in transit, arrives damaged, or contains an incorrect item, please contact us promptly. For damaged or incorrect items, include photos of the product and packaging where possible.

We will review the issue with the carrier and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer rights.

8. Returns

Returns and exchanges are governed by our Return Policy.

Please contact us before sending back an item to obtain return instructions and the correct return address. Do not send returns to an address printed on the shipping package unless we have confirmed it as the authorized return address.

9. Contact Us

For shipping questions or help with an order, contact:

Email: support@perchfy.com

Please include your order number so we can locate your order.