Shipping Policy

Perchfy Shipping Policy

At Perchfy, we are committed to delivering premium bird supplies to our global community of passionate bird parents. Our goal is to provide you with secure, efficient, and transparent shipping options so you can focus on exploring the world with your feathered family members.

1. Shipping Rates & Destinations We proudly ship our premium gear to customers located across the United States, Canada, and Australia.

We offer straightforward, flexible shipping options based on your needs: • Standard Shipping: $6.99 (For orders under $69.98) • Expedited Shipping: $12.99 (Faster processing and transit) • Free Shipping: FREE Standard Shipping on all orders over $69.98

2. Processing & Fulfillment Times • All orders are subject to a quality-assurance check, secure packaging, and dispatch from our fulfillment centers. • Order Processing Time: Please allow 1 to 3 business days for your order to be processed and handed over to our shipping carriers. • Orders are processed and shipped Monday through Friday. Orders placed on weekends or major holidays will be processed on the following business day.

3. Estimated Delivery Times Once your order has been dispatched from our facility, the standard transit times are as follows: • United States: 7 to 12 business days (Expedited: 5 to 8 business days) • Canada: 7 to 12 business days (Expedited: 5 to 8 business days) • Australia: 7 to 12 business days (Expedited: 5 to 8 business days)

Please note that delivery times are estimates and can occasionally be impacted by external factors such as customs processing delays, severe weather conditions, or peak holiday shipping seasons.

4. Order Tracking We believe in full transparency. The moment your package leaves our fulfillment center, our system will automatically send you a Shipping Confirmation email containing your unique tracking number.

You can use this number directly on our "Track Your Order" page to view real-time updates on your shipment's journey. Please allow 24 to 48 hours after receiving the email for the tracking information to update on the carrier's network.

5. Customs, Duties, and Taxes • For our international customers located in Canada and Australia, packages are shipped Delivery Duty Unpaid (DDU). • Any local import duties, customs fees, or VAT taxes levied by your destination country are the sole responsibility of the recipient and must be paid to release your package from customs.

6. Wrong Address Disclaimer It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout. We begin processing orders quickly to ensure fast delivery times, which leaves a very narrow window to make adjustments. If you notice a mistake in your shipping details, please contact us immediately at support@perchfy.com. We will do our absolute best to correct it, but we cannot guarantee changes once the package has been dispatched.

7. Lost or Stolen Packages Perchfy is not liable for packages that are confirmed as "Delivered" by the shipping carrier to the address provided at checkout. If your tracking states your package was delivered but you have not received it, please check with neighbors, look around your delivery area, and contact your local post office or courier service directly to file a claim.

8. Contact Us If you have any questions regarding our shipping practices, or if you need assistance tracking down an order, please contact our dedicated customer support team:

• Email: support@perchfy.com • Business Address: Perchfy LLC, 1209 North Orange Street, Wilmington, DE 19801, United States