Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how Perchfy (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit perchfy.com (the “Site”), place an order, or contact us.

1. Information We Collect

Order and contact information

When you place an order or contact us, we collect information you provide, such as your name, email address, shipping address, billing address, phone number, order details, and customer support messages.

Payment information

Payment details are submitted through the payment provider used at checkout. Depending on the provider, we receive information such as payment status, transaction references, and limited payment details needed to manage orders, refunds, and disputes.

Please do not send full card numbers, card security codes, passwords, or verification codes by email.

Device and browsing information

When you visit the Site, cookies and similar technologies may collect information such as your IP address, browser and device type, pages viewed, referring pages, and interactions with the Site.

2. How We Use Information

We use personal information to:

• Process payments and fulfill orders.

• Arrange shipping and provide order updates.

• Handle customer support, returns, and refunds.

• Maintain and improve the Site.

• Detect and prevent fraud or unauthorized activity.

• Send marketing communications where permitted and subject to your preferences.

• Meet legal, accounting, and recordkeeping obligations.

3. How We Share Information

We share information as needed with providers that help operate our business, including:

• SHOPLINE, which provides our ecommerce platform.

• Payment providers that process transactions.

• Shipping carriers and fulfillment providers.

• Customer support and communication providers.

• Analytics and advertising providers, where those services are enabled.

We may also disclose information when necessary to comply with legal obligations, respond to lawful requests, or protect rights and investigate fraud.

4. Cookies, Analytics & Advertising

The Site uses cookies and similar technologies to support functions such as shopping carts, checkout, and remembering preferences.

Where enabled, analytics and advertising technologies may also collect browsing and interaction information to measure Site performance, assess advertising results, and deliver relevant advertisements.

Depending on applicable law, disclosures to advertising partners may constitute a “sale” or “sharing” of personal information, even without a monetary payment.

You can manage cookies through your browser settings and any privacy controls provided on the Site. Blocking some cookies may affect Site functionality. Where consent is required, nonessential tracking should operate only after the required consent.

To request assistance with advertising or privacy preferences, email support@perchfy.com.

5. Marketing Choices

You can unsubscribe from marketing emails using the unsubscribe link in those emails.

Unsubscribing from marketing does not stop necessary messages about purchases, shipping, returns, or other order-related matters.

6. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes, and meeting legal or accounting obligations.

Retention periods vary depending on the information and the reason it is held.

7. International Processing

Our platform and service providers may process information in countries other than your country of residence.

Where applicable law requires safeguards for international transfers, those requirements apply to the processing of your information.

8. Your Privacy Rights

Depending on your location and the laws applicable to our business, you may have rights to:

• Request access to your personal information.

• Correct inaccurate information.

• Request deletion of information.

• Obtain a portable copy of information.

• Object to or restrict certain processing.

• Withdraw consent where processing relies on consent.

• Opt out of targeted advertising or the sale or sharing of information.

These rights may be subject to legal exceptions. To make a request, email support@perchfy.com. We may need to verify your identity before fulfilling certain requests.

Where applicable, you may also have the right to appeal a decision or complain to a relevant privacy authority. We will not unlawfully discriminate against you for exercising your privacy rights.

9. Information Security

We use measures intended to protect personal information against unauthorized access, loss, or misuse. No website, transmission method, or storage system can guarantee absolute security.

10. Third-Party Websites

The Site may link to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Where required, we will provide additional notice.

12. Contact Us

For privacy questions or requests, contact:

Perchfy
Email: support@perchfy.com
Website: https://perchfy.com